Most cleaning complaints are not about cleaning.

They are about not knowing what was done, not being told when something went wrong, and not being able to get anyone useful on the phone. We built the whole operation around fixing that.

What you get

The standard we hold every site to.

Named account managerOne person owns your site. They know the floor plan, the access quirks and the person at your end who actually has to live with the result. You call them, not a general line.

A checklist per site, not per companyYour scope of works is written against your building. The crew works to that exact list, ticks it off as they go and it is time stamped when they do.

Proof, not promisesYou can see what was completed and when. If something was skipped because a room was locked or an area was in use, that is recorded too rather than quietly ignored.

No lock in contractWe do not need a three year term to keep you. If the service slips and we cannot fix it, you should be free to leave, and you are.

Money back guaranteeFlag a service you are not happy with. We come back and rectify it at no charge. If you are still not satisfied, you do not pay for that service.

Screened and trained crewsPolice checked, inducted and trained on your specific scope before they set foot on site. The same faces wherever we can manage it.

Fully insured and documentedPublic liability and workers compensation cover, safe work method statements, risk assessments and a maintained safety data sheet register for every chemical we bring in.

Environmentally sound chemicalsLow toxicity products chosen to be safe around staff, students, patients and residents, without giving up on the result.

The problem

Why contracts go bad.

Almost every site we take over has failed the same way. It is rarely dramatic, and it is almost never the cleaner's fault.

The scope goes vague

The original document said "general cleaning". Two years later nobody can point to what was actually promised, so every request becomes a negotiation.

The crew keeps changing

New people every few weeks, none of them shown the site properly. Standards drift because nobody ever knew what the standard was.

Nobody reports anything

You only find out something was missed when a tenant complains. There is no record of what was done, so there is nothing to correct against.

You cannot get anyone

The salesperson who signed you disappeared after month one. Now you are emailing an inbox and hoping. Meanwhile the term still has eighteen months to run.

Not happy with a clean? You do not pay for it.

Flag it and we return to rectify at no charge. If you are still not satisfied, we refund that service. It is the simplest way we know to put our standard on the line instead of yours.

Get a free quote

Compliance

The paperwork side, handled.

Procurement teams, strata committees and accreditation auditors all want the same file. We keep it current so you are not chasing us for it the week before a review.

Public liability and workers compensation cover, with certificates of currency supplied on request
Safe work method statements and site specific risk assessments before commencement
Safety data sheet register maintained for every chemical used on your site
Police checks and, where the sector requires it, working with children documentation
Site inductions completed and recorded for every crew member
Incident and hazard reporting with a written response
Service completion records available for the life of the contract

Next step

See the difference on your own site.

Book a free site walk. We will tell you honestly what is being missed and what it should cost to fix.

Get a free quote Book a free site walk

No contact details required. Takes about a minute.